Faceless Generator: Privacy Policy

Effective Date: 23 October 2024

1. Information We Collect

We may collect and process the following personal data:

Identity Data: First name, last name, username or similar identifier.
Contact Data: Email address and telephone numbers.
Technical Data: Internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile Data: Username and password, purchases or orders, interests, preferences, feedback, and survey responses.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
Generated Content: Images and other content generated using our services, including any metadata associated with such content.
Google OAuth Data: Name, email address, profile picture, and other details you consent to share via Google's authentication services.
Payment Data: Payment card details, transaction details, and billing information processed by Stripe. We do not store payment information directly on our systems.
Facebook Pixel Data: Information collected through Facebook Pixel, including page views, events (such as button clicks and form submissions), and user interactions on our website. This data helps us understand user behavior, optimize our services, and improve your experience.

2. How We Collect Your Data

We use different methods to collect data from and about you including through:

Direct Interactions: Information you provide when creating an account, using our services, or contacting us.
Automated Technologies: As detailed in our Cookie Policy, including the use of Facebook Pixel for tracking and analytics.
Third Parties: Google OAuth, Stripe, PostHog, Facebook, and other service providers.

3. How We Use Your Personal Data

We use your personal data only when legally permitted. Common uses include:

Providing and improving our image generation services
Processing your payments and managing your subscription
Personalizing your experience and content
Communicating with you about service updates and offers
Ensuring platform security and preventing fraud
Analyzing usage patterns to improve our services
Advertising and Analytics: Utilizing data from Facebook Pixel to optimize advertising campaigns, build targeted audiences, and analyze the effectiveness of our marketing efforts.

4. Legal Basis for Processing

Under GDPR, we process your data on the following grounds:

Contract Performance: Processing necessary for our service agreement
Legal Obligation: Compliance with laws and regulations
Legitimate Interests: Operating and improving our services
Consent: Marketing communications and non-essential cookies

5. Disclosure of Your Information

We may share your data with:

Service Providers: Stripe (payments), PostHog (analytics), Google (authentication), Facebook (advertising and analytics)
Business Partners: Only with your explicit consent
Legal Authorities: When legally required or to protect rights

6. International Transfers

We process data globally. When we transfer data outside the UK/EEA, we ensure appropriate safeguards through:

EU Standard Contractual Clauses
UK International Data Transfer Agreements
Privacy Shield certification (where applicable)

7. Data Security

We employ industry-standard security measures including:

End-to-end encryption for data transmission
Regular security assessments
Access controls and authentication protocols

8. Data Retention

We retain your data for specific periods. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under data protection laws, you have rights to:

Access your personal data (Subject Access Request)
Correct any mistakes in your information
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing
Request transfer of your data (data portability)
Withdraw consent for marketing

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These technologies help us understand how you interact with our content, personalize your experience, and improve our services. The types of cookies and tracking technologies we use include:

Essential Cookies: Necessary for the basic functioning of our website.
Performance and Analytics Cookies: Collect information about how you use our website, such as pages visited and any errors encountered. We use tools like Google Analytics and Facebook Pixel for this purpose.
Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
Advertising and Marketing Cookies: Used to deliver advertisements more relevant to you and your interests. This includes Facebook Pixel, which helps us track conversions from Facebook ads, optimize ads, build targeted audiences for future ads, and remarket to qualified leads.
Social Media Plugins: Allow you to share content from our website on social media platforms.

You can manage your cookie preferences through your browser settings or by visiting our Cookie Policy.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children. If you believe we have collected data from a child, please contact us immediately.

12. California Privacy Rights

California residents have additional rights under CCPA/CPRA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

13. Data Breach Procedures

In the event of a data breach, we will:

Notify affected users within 72 hours of discovery
Provide details of the breach and data affected
Outline steps taken to address the breach
Provide recommendations to protect yourself

14. Automated Decision-Making

While we use AI for image generation, we do not make automated decisions that significantly affect your legal rights. All account restrictions or terminations are reviewed by our team.

15. Third-Party Links

Our website and services may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

16. Changes to This Privacy Policy

We keep our privacy policy under regular review and will notify you of any material changes through:

Email notification to registered users
Notice on our website
Updated "Effective Date" date at the top of this policy

Your continued use of our services after changes indicates your acceptance of the updated policy.

17. Contact Us

For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer at: [email protected]

Response Time: We strive to respond to all legitimate requests within 30 days. Occasionally, it may take longer if your request is particularly complex or you have made multiple requests.